Financial Services Guide
This
Financial Services Guide has been designed to help you make an informed
decision about the financial services and products we can provide to you as a
retail client. It contains information about the financial services we offer,
how we and others are remunerated in relation to these services and how your
complaints are dealt with. This part of the FSG deals with the relationships
this authorised representative has with this Licensee (AGA Assistance Australia Pty Ltd).
If applicable, the relationships the authorised representative may have with
other FSR licensees must also be described in other parts of the FSG and given
to you at the same time.
Where required, you will also be given a Product Disclosure Statement (PDS).
The PDS contains information on the relevant risks, benefits and significant
characteristics of the product and is designed to assist you in making an
informed decision about whether to buy the product or not. It may be more than
one document.
Details about the Authorised Representative:
Name: Webcar Hire Pty Ltd
ABN: (if applicable) 88 488 660 978.
Authorised Representative Number: 276890
Address: 3/22 Horne St, Elsternwick, Victoria 3185, Australia.
Telephone: +61 3 8532 5311
We are authorised by agreement with the authorising licensee to arrange for customers to enter into, vary and dispose of authorised travel insurance financial products on behalf of the licensee. We are authorised to provide general factual financial product advice (but not personal financial product advice) on the authorised financial products. We do not act as your agent.
General Advice Warning
It is important that you understand and are happy with the policies Allianz Global Assistance, and we can arrange. We can give you general product information to help you decide but cannot provide you with personal advice you on whether the product is specifically appropriate for your personal needs, objectives or financial situation. You need to carefully read the relevant PDS and Policy Document we provide before deciding.
Details about the Authorising Licensee
Name: AGA Assistance Australia Pty Ltd (“Allianz Global Assistance”)
ABN: 52 097 227 177
AFS Licence Number: 245631
Address: 74 High Street, Toowong, Qld 4066
Phone: 07 3305 7000
Allianz Global Assistance, is authorised to deal in and advise on general insurance products issued by it and others. Allianz Global Assistance is a specialist in travel insurance financial products. Allianz Global Assistance holds a binding authority from Allianz Australia Insurance Limited (“Allianz”) ABN 15 000 122 850, AFSL Number 234708, to arrange, enter into, vary and dispose of travel insurance products and handle and settle claims in relation to it on behalf of Allianz, as if Allianz Global Assistance were Allianz. Allianz Global Assistance makes decisions for Allianz as the insurer of Allianz Global Assistance’s travel insurance products. Allianz Global Assistance does not act on behalf of you.
Remuneration
You will be charged an agreed premium for the product you select (plus relevant
taxes and charges) which we will calculate and tell you before you purchase it.
We and our associates are paid a commission (or a share of it) by Allianz Global Assistance whenever a policy is arranged. It is included in the total premium payable by you for the insurance. The amount is a percentage of the base premium (premium less stamp duty, GST and any other government charges, taxes, fees or levies). The rate ranges between 0% and 20%. The commission reimburses us for administrative and other expenses incurred in providing the financial product and covers the cost of performing the distribution functions of Allianz Global Assistance.
If you have a complaint
We have an internal dispute resolution system designed to seek to resolve any
complaints or disputes that may arise. To access it please contact AGA Assistance Australia Pty Ltd on the details provided above. If you are still not satisfied after the internal dispute resolution process, you may contact Insurance Enquiries and Complaints Limited for advice via phone on 1300 780 808.
How to contact us
If you would like to obtain further information about the financial products
and services we are authorised to provide, please contact us on the details
provided above. Please retain this document along with your current policy
documentation in a safe place for your future reference.