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| webcarhire.com frequently asked questions
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| Q: How does it work? |
webcarhire.com offers instant confirmation of car rental in 52
countries and over 4000 locations worldwide with the choice of multiple car rental partners. We provide you with individually contracted, fully inclusive rates from our global car rental partners.
Your part payment instantly confirms your reservation & is the only payment required to be made by you prior to collection of your vehicle. The balance of money due for your reservation
is only payable when you actually pick up your vehicle.
Our confirmation voucher shows your complete transaction details, including the balance to be paid on pickup. |
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| Q: Is my personal information kept private? |
| Totally. We do not divulge any information to anyone except the minimum
necessary for the car rental company to process your booking. Please
see our
Privacy Statement for more information. |
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| Q. Is it safe to use my credit card online? |
Your credit card details are processed using 128 bit encryption methods
to eliminate the chance of unlawful interception on the Internet.
In addition, we do
store your credit card details in our database. Once your payment has been processed
your credit card details are discarded.
This ensures that nobody else can use your credit card details at a later date.
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Q: If you discard my credit card details, how do you know which card to make refunds to? |
| We store a bank transaction number.
In the event that you require a refund, we pass the transaction number back to our bank with the refund request.
The bank then determines which card was used for the initial payment and refunds your money accordingly. |
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| Q: Is my booking guaranteed? |
| Yes, webcarhire.com provides you with instant confirmation as soon as
the credit card transaction is approved. You will be emailed all your
booking details immediately. |
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Q: Will the car rental company receive my booking immediately?
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| Yes, webcarhire.com forwards your booking details electronically to the
car rental company as soon as the credit card transaction is approved. |
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Q: Can I cancel my booking?
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Yes, webcarhire.com allows you to cancel your booking up to 24 hours
before you pick your car up. You will only be refunded your part payment if you have chosen to take out Cancellation Protection when making your reservation.
Please note that we can not refund a part payment until a minimum of 24 hours has passed after a booking is made.
This is a limitation placed upon us by our payment service provider and is outside the control of
webcarhire.com |
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| Q: Can I modify my booking? |
| Yes, webcarhire.com
allows you to modify your booking up to 24 hours before you pick your car up.
You can modify a booking immediately after it has been created. |
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