WITH YOU ("THE CUSTOMER")
with its car rental partners to extend these offers directly to customers.
On your behalf
makes a rental reservation with the car rental company and confirms all such reservations
In some instances
requires a payment from you to confirm your car rental reservation.
can apply when crossing country/state borders, therefore please ensure you advise
our Customer Care Centre at the time of booking if you plan to cross countries/borders.
Additional Fees may apply
WITH THE CAR RENTAL COMPANY:
You enter into
a contract directly with the car rental company.
The amount of
the rental charge (as per your car rental quotation) is to be paid by you directly
to the car rental company when collecting the vehicle.
The car rental
quotation always states the rental inclusions and exclusions.
All extra add-ons,
will attract additional percentage taxes and surcharges.
It is the driver's
responsibility to ensure that he/she has the appropriate driving licence.
will electronically provide complete rental documentation on completion of your
car rental reservation. This documentation must be retained and presented to the
car rental company upon collection of the vehicle.
will not be responsible for car rentals not provided upon the basis of the non-presentation
of the documentation supplied.
Should we require
a deposit payment to make a booking, it must be paid to webcarhire.com with a valid
credit card. No other form of payment is accepted. The following credit cards are
accepted: Visa, MasterCard. Diners Club is only accepted for AUD (Australian) bookings.
Some debit cards may be accepted.
amount of the car rental charge (not including additional and/or optional extras)
is to be paid directly to the car rental company at the time of collection of the
vehicle and as detailed in the reservation documentation provided by webcarhire.com.
At the time of vehicle collection, there must be sufficient funds
available on the nominated credit card to cover all applicable rental charges and
security deposits. The nominated driver and credit card holder need to be in the
same name and be present upon collection of the vehicle.
Your rental documentation will contain more information relevant to the car hire
company with respect to the use of cash or debit cards. All
credit card fees charged are additional.
are rarely accepted by car rental companies.
Any amendment to a booking will be recalculated based on the availability
and the rates, at the time the amendment is made. This may be greater or lesser
than the rental rate originally confirmed. Amending your
booking details can also incur extra charges.
You may extend
your booking prior to pick up by having additional days added to your rental. However
we cannot guarantee you will receive the same rate as what you have booked.
If you wish to
extend once the rental has begun, this will need to be done directly with the car
rental company. We cannot guarantee you will receive the same rate as what you have
There will be
no refund provided in respect to booking amendments, even where a total balance
would otherwise be less than the original booking rate.
In the event
that a booking amendment results in a higher total balance payable, then you are
to pay an additional amount to webcarhire.com, being the difference between the
original payment and the new payment.
car rental reservation may incur extra charges.
You are not entitled
to any refund for a car rental being concluded early, for the late collection of
the car, for not collecting the car or cancelling your car rental after the commencement
of such rental.
No refunds will
be given for rentals rejected due to non-production of a driving licence or non-disclosed
points. Faxed or photocopied licences are not acceptable.
No refund of the amount paid to
will be made unless cancellation protection is purchased in accordance with the
next section - "Cancellation Protection".
You must purchase
Cancellation Protection at the time of making the original booking.
Cancellation Protection - by purchasing Cancellation Protection
you are able to cancel your booking with webcarhire.com up to 24 hours prior to
pick up of the rental vehicle. You will then be entitled to the refund of your payment
made to webcarhire.com to make the booking (less the Cancellation Protection Fee
and Processing Fee). An additional charge will be incurred for this service and
the cost varies depending on which country you are picking up the vehicle in. Please
refer to the table below:
Protection rates - per booking:
ALLIANZ GLOBAL ASSISTANCE INSURANCE THROUGH WEBCARHIRE.COM:
any additional requirements you may have at the time of making the booking.
Child seats are
mandatory in most countries and must be requested prior to the pick up date. In
the instance that they can not be confirmed, it is recommended that you take your
own. Additional charges for child/booster seats are to be paid direct to the car
rental company upon collection of the vehicle
GPS Units, roof
racks, ski racks, snow chains, etc are available from most locations and must be
requested prior to the pick up date. These optional extras are subject to availability
and therefore are on a request basis only and can not always be guaranteed or confirmed.
Additional charges for these items are to be paid direct to the car rental company
upon collection of the vehicle.
OF THE RENTAL VEHICLE:
Webcarhire.com is unable to guarantee a particular make or model
of a vehicle. The vehicle shown on our website and your car rental documentation
is for guidance only. We do guarantee that you will receive
a vehicle in the car group that you have booked.
All vehicle descriptions,
images and representations are indicative only and are subject to change and availability
Car rental companies
reserve the right to substitute a vehicle based on availability and no claim shall
be made in respect to the exercise of the discretion of a car rental company substituting
takes full responsibility for the choice and selection of the vehicle which is being
reserved, including the suitability of the purpose for which it is being rented.
You are responsible
for deciding if the vehicle is large enough to fit the proposed number of passengers
and the appropriate amount of luggage.
which we present is supplied to us by individual car rental companies and is always
subject to change without notice. Therefore webcarhire.com cannot accept responsibility
for any changes beyond our control.
of your vehicle you enter into a direct contract with the car rental company and
in the event of any issues, problems, queries, concerns or complaints they should
be directed directly to the car rental company with whom you enter into a contract.
WITH CAR RENTAL COMPANY:
You will be requested
to sign a rental agreement with a car rental company when collecting your vehicle
and it is your responsibility to ensure that the rental details on such agreement
accord with the rental documentation supplied by webcarhire.com to you.
You are responsible
for any additional purchases debited to your credit card after the rental agreement
has been supplied.
RIGHT OF THE
CAR RENTAL COMPANY TO REFUSE TO PROVIDE THE VEHICLE FOR RENTAL:
All car rental
companies reserve the right to decline to provide a vehicle to any customer who
is, in their opinion, unfit to drive, or does not meet eligibility requirements.
In such circumstances, your contract with webcarhire.com will terminate immediately
and we will have no further liability to you, nor will you be entitled to a refund
of any part of your payment made to secure the booking.
TERMS AND CONDITIONS:
All car rental
bookings are subject to this user agreement and the making of bookings via webcarhire.com
is acknowledged by you as being bound by such agreement.
No other terms,
conditions or warranties, expressed or implied by law, custom or dealing with us
shall form any part of any contract between us and you unless specifically made
in writing by us addressed to you.
The terms and
conditions of this user agreement shall be deemed to be modified and/or varied by
any provision of any legislation or regulation which negates or modifies any provision
of this agreement.
that in making a booking with webcarhire.com that you do so on the basis of the
material contained on the site and subject to this agreement and you acknowledge
that any statement or representation by webcarhire.com, its employees or agents
have not been relied upon other than as may be specifically set out on our site.
The rental of
any vehicle will be subject to the law of the country in which it is supplied to
You should satisfy
yourself that you understand and agree to the terms of a rental contract entered
into and you should be aware that you will be subject to and must comply with the
terms of such agreement and with the law as applicable at such place from time to
We do not except
liability for any charges incurred by you with your authority or otherwise.
We reserve the
right to levy any government increase in local taxes that may be introduced after
the publication of this site, however, we will make every effort to ensure that
you are notified of any of these matters either prior to your booking or as soon
as practicable after we have knowledge of such increases.
charges payable upon arrival by you at the time of collection of the vehicle are
subject to local taxes at the prevailing rate in that country.
Apart from any
conditions contained in any rental agreement with the car rental company you will
be held responsible for anyone driving under the influence of alcohol or drugs,
causing wilful damage, driving off road, or driving negligently and/or without due
care or attention or in breach of any road laws and you agree to indemnify webcarhire.com
against any claim or demand whatsoever in respect to any breach of this condition.
There may be
restrictions as to the availability of vehicles at peak times.
and all offers are subject to availability and all information including prices
is correct, to the best of our knowledge, at the time of publication.
You may have
certain statutory and legal rights as a consumer and the terms and conditions of
the user agreement are to be read subject to such rights.